The Vastra Aura ( Refund and Returns Policy )

Thank you for using Bookerapub to book venues for your events and gatherings. We understand that sometimes plans may change, and you may need to cancel or request a refund. This policy outlines the terms and conditions for returns and refunds on bookings made through our website, https://bookerapub.com/ (“Site”).

1. Booking Cancellation Policy

Cancellation by Customer: If you need to cancel your booking, you must do so directly through your account on the Site or by contacting the venue. Please note that cancellation policies vary by venue, and each venue may have its own terms regarding cancellations and associated fees.
Venue-Specific Cancellation Policy: The cancellation policy for each venue will be provided at the time of booking. It may include deadlines for canceling without penalty and any applicable fees for cancellations made after the deadline.

2. Refund Policy

Refunds for bookings are governed by the specific terms set by the venue you book with. Bookerapub does not control the refund process but facilitates communication between you and the venue. Refund eligibility is subject to the following conditions:

Refund Eligibility:
- Refunds may be available if you cancel your booking within the time frame specified by the venue’s cancellation policy.
- If the venue cancels your booking due to unforeseen circumstances, you may be eligible for a full refund.
Non-Refundable Bookings: Certain bookings may be labeled as non-refundable at the time of purchase. In such cases, no refund will be issued for cancellations or changes.
Partial Refunds: Depending on the venue’s policy, partial refunds may be offered if you cancel after the specified cancellation window or if only part of the booking is affected.

3. How to Request a Refund

To request a refund, please follow the steps below:

Log in to your account and navigate to your booking history.
Find the booking you wish to cancel and review the venue’s cancellation policy.
Contact the venue directly or reach out to our support team at support@bookerapub.com if you need assistance.

Once the venue has approved your refund, the amount will be credited back to your original payment method within [Number] business days.

4. No-Show Policy

If you fail to show up for your booking without prior notice to the venue, no refund will be issued. Venues reserve the right to treat no-shows as cancellations made after the cancellation deadline.

5. Changes to Bookings

If you need to make changes to your booking, such as adjusting the date or time, you must contact the venue directly. Changes are subject to the venue’s availability and policy. If the venue permits changes, additional charges or fees may apply.

6. Venue Cancellations

In rare cases, a venue may need to cancel your booking due to unforeseen circumstances (e.g., technical issues, emergencies). In such cases:

You will be notified as soon as possible.
You will be offered the option to reschedule or receive a full refund.

7. Processing Time

Refunds are processed by the venue once the cancellation is confirmed. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider. Typically, refunds take [Number] business days to process.

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, or if you need assistance with a cancellation or refund request, please contact our customer support team:

Bookerapub
Email: support@bookerapub.com